en lt

Terms and conditions


General information 

The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. 


When booking a room guest name, surname, address, arrival and departure time and method of payment are required.

A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. 

Credit card guarantee is required for all bookings when confirming the reservation. Credit card used for guaranteeing the stay may also be used for charging any incurred costs related to cancelled or no-show reservations.

As an alternative method of guarantee, to guarantee the reservation, hotel PACAI reserves the right to require either a complete or partial advance payment. 

Arrival and Departure

The hotel room is at your disposal from 15:00 on the day of arrival. On your departure day the room should be vacated by 12:00 noon. The hotel is entitled to apply exceptions on check-in and check-out times stated above. 

The room will be reserved for you until 18:00 on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 18:00 you can guarantee the reservation with a credit card or other method specified. Otherwise the hotel can release the reserved room for sale after 18:00.

In case you arrive to the hotel according to the arrival time agreed and the room you have reserved is not available, the hotel is liable to arrange you an equivalent room without extra charges.

Cancellation and no-show

We know things are quite uncertain at the moment, and we’re here to help. If you made your reservation on our website for a stay before 1 June 2020, you can reschedule your visit until end of 2020 for free. New reservations made after 15 March and arriving until end of August are 100% refundable. Just email us and we will take care of everything. If you made your booking via a third-party website, please check their cancellation policy.

For stays after 31 August 2020, our updated cancellation policy applies: if you cancel your booking later than 18:00 (hotel time) at arrival day, we unfortunately have to charge you the amount of 1 night of your stay for refundable bookings. If you forget to cancel your booking and don’t show up for your reservation, we will charge you 1 night of your stay for refundable bookings. Some rates may have other cancellation conditions—you’ll see them in the policy of the rate when you book and you can also find in the first section of your booking confirmation.

Travel Agents

Hotel PACAI values the dedication of travel professionals around the world in providing advice and counsel to our mutual customers. We are committed to assisting you in any way we can. Our hotel is bookable via Amadeus, Galileo, Sabre and Worldspan. Our GDS Chain Codes are: 

SABRE DS 316836


Drive into the city, park at our hotel courtyard, drop the keys with valet parking or choose a self-parking option and be free to see the sights of Vilnius on foot, staying in the centre of it all. 

Courtyard parking - 24H / 85 EUR daily rate. 

Valet parking - 24H / 50 EUR daily rate.

Street parking. A car can be left in the streets of Vilnius. Parking is paid - 1H / from 0.30 EUR hourly rate. You can pay at the nearest parking meter or m.Parking app (only with LT SIM card). The closest parking areas are: Yellow area on Aukštaičių street (Užupis district, from Mondays to Sundays, 8:00 am - 6:00 pm 1H/0,60 EUR) or Blue area on Didžioji or Vokiečių street (City Hall area, from Mondays to Sundays, 8:00 am - 00:00 am 1H/2,50 EUR)

Airport transfers 

We can certainly arrange for a car to meet you at Vilnius Airport. The cost for a pick up at Vilnius Airport is 45 EUR and will be charged to the room on arrival. For final confirmation please contact us by email. Vilnius Airport has 2 exit gates, the driver will be waiting for you directly in front of your designated exit with a board in his hand displaying your name. In an unlikely event that you can’t find your driver please remain at your exit gates and call hotel on +370 5 277 0000 and we will help you to find your driver. Kindly forward us a contact number that we can give to the chauffeur company. Please note that a 8 hour cancellation policy applies. Due to passport control and customs a waiting time of 45 minutes will be included in the price from the time the plane lands. Extra charges will be added to the basic price for longer waiting time and parking.

Vilnius City Tax

The tax rate is EUR 1 person/night. The tax applies to all guests using accommodation services and it is not included in the room rate. The city tax will be included in the invoice.

Pet Policy

Pets are welcome in the hotel's courtyard, however pets are not permitted in the hotel's rooms. Unfortunately due to health regulations pets are not allowed in the Food & Beverage areas of the hotel. This includes the restaurants, bar and spa area. 

Non-Smoking Policy

To ensure all our guests enjoy a smoke free environment, all the rooms, suites, guest room corridors, public spaces, meeting rooms, F&B outlets, Spa area, and balconies are designated as non-smoking areas including e-cigarettes.  

Other conditions

The hotel reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so. 

Go to top